OnlineRME Overview

OnlineRME Overview

OnlineRME is a very detailed management system intended for use by counties who are managing their septic systems with private industry and the public.  While there are hundreds of features within the software, the highlights are as follows.

• The service provides tools to the service provider to run their business:

1. Scheduling
2. Contracting
3. Customer Tracking
   1. Phone Calls
   2. Alarms
   3. Site Notes
   4. Reports
   5. Submitting Service work to the County

• The service provides tools to the county to run their business:

1. Scheduling
2. Enforcement
3. Response to reported deficiencies
4. Detailed Reporting / Data Analysis.

• Data exchanges can be setup so that when a property is updated, the data is sent to OnlineRME.  In return, if data is desired to be housed within your local systems, we can setup data exchanges that enable you to download your data automatically.  This process is very seamless, and we set this up for free.  Data is used in places like GIS map layers, updating internal data systems, or simple reporting.

• If there are county fees to be collected (IE: service report submittal fees, contract fees, etc.) we can facilitate this process.  The county will need to obtain an Authorize.NET account so that when the transaction is initiated by the service provider, the payment will be sent directly to the county treasurer bank.  We do not process fees on your behalf and send the funds to you – we simply facilitate the transaction using your processing account.
  
  If the county does not have reporting or contract fees, the county may still want to have an Authorize.Net account so that late fees can be assessed to contractors for late submittals.  For example, a number of counties have implemented a 50.00 late fee for reports submitted greater than 60 days beyond when the work was completed.  Additionally, fees can be manually assessed to the service provider through the County OnlineRME account.  This is useful for collecting fees such as hearing fees, various other enforcement fees or license renewal fees.
  
  The following screen shot illustrates the Additional Billing Section:
  
  
  
• Septic System Inspection and Pump Reports are custom to your county.  Each component has a question set that is established by your county.  Once the septic components on the site have been created, the service report will reflect what site contains.  For example, if the site contains an ATU, A Pump Tank, A Disinfection Device and a Pressure Drainfield, only those component questions will appear on the check list. 
  
  The following illustrates the component setup page:
  
  
  The components setup as shown above will result in an inspection checklist.  Here is a portion of that checklist:
  

• Once the service provider turns in the report, based upon what the county wants to react to, there is a dashboard that prioritizes inspection status.  Reports identified by the county as critical (For example: Surfacing effluent) are elevated to the top of the list.  Other tracked deficiencies show up for response as well.  After the regulator reviewing the work history has completed the particular report, it can be removed from the list for response. The following shows the dashboard.