Adobe has introduced a new feature, that by default hides the menu for Adobe Acrobat documents. For OnlineRME, that poses a problem for users because the reports are displayed in Adobe Acrobat format. Good news - you can change the settings so that the menu shows by default.
To have the toolbar permanently on top:
When you open the report in OnlineRME you should see the menu return:
You may need to change more more setting if you use Google Chrome. By default Google Chrome has its own PDF viewer. If you do not see the menu at the top of the page after you have updated your adobe settings you will need to follow these steps: