All billable reports to the company are stored in the companies "QUEUE". The Queue shows:
The current amount due
An invoice of all charges for current amount due
A running total of what will be due during the following billing cycle
The queue is where you can view your fees due and fees pending. Fees are accumulated during the month for all billable activity.
To view the Queue first sign in to your account, select "My Account" and then click on the "Queue" in the menu as shown in diagram 1.
Diagram 1
You will next :
You will be directed to a page showing the Total Amount Due and a complete list of all of the reports that the company is being billed for (diagram 2).billable activity.
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All fees for the current month become payable on the 1st of the following month. The Queue balance must be paid before the |
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26th of each month. If the Queue is not paid in full by the due date, the account will be locked. Only accessibility to the account payment page will be granted. After the balance has been cleared the account will be fully functional again. |
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On the 1st of each month a notification will be shown identifying that your account has a Payment Due:
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Remember, if your payment is past due (typically the 26th of the month) you will be locked out of your account until payment is made. When you login to an account that is past due on payment you will see a label that looks like the following:
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Making Payments
To pay the Queue balance click on the "Pay Now" button as shown in diagram 2.
After clicking on the "Pay Now" button the user :
You will be directed to a payment page as shown in diagram 3.
Diagram 3
where you may enter your credit card information. The billing address must match the billing address of your credit card.
Upon successful payment you will receive payment conformation and a receipt.
Making Partial Payments
If your balance is too large for your credit card or you want to spread your payment out over multiple cards you may choose to do a partial payment. To make a partial payment select the Pay Partial button:
Select the items you would like to pay:
Select the Pay Now button and enter your credit card information as shown in the above payment section.
To pay the account, enter all of the required information and click on the "Submit Secure Payment" You will be notified if the transaction has been successful or not, and upon success you can print a receipt.
You may also view all reports that have been submitted, but are not currently due. To do so click on the drop down "Fees Due" (diagram 2) and change it to "Fees Pending" (diagram 4).
Diagram 4
From here you can view your company's active reports submitted list, and running total amount pending. The "Fees Pending" cannot be paid until they have been locked on the first day of the month
Upon successful payment you will receive payment conformation and a receipt.