In order to delete, refund and re-assign services on application you must have your accounting department modify the API settings within your Authorize.NET Merchant account.
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Void and Refund transactions performed through your Authorize.NET account are secure. The process takes the original fees paid by the customer to you, and either voids the transaction (if settlement has not occurred) or refunds the application fees. The fees can be directed back to the original credit card used only and is automatically done through the Authorize.NET API. The following rules may be applicable to a refund:
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Why is this an important feature?
There are times when an applicant submits duplicate applications, selects the wrong application fee, or defends their reasoning why an application should not have the application fee applied to them. In those cases, until this setting has been enabled within your Authorize.NET merchant account, the fees may not be refunded. This added level of control over fees is very useful to ensure the continuous processing of applications for your clients.
To update the settings, please follow these instructions:
- Login to your Authorize.NET merchant account.
- After you have logged in, you will find on the left hand side of the page a menu. Scroll down and click on the Account Settings link:
- Once you are on the settings page, scroll down to the Security Settings section and click on the Transaction Details API link:
- On the Transaction Details API page you will be asked to answer your self created security question. Answer that question and you will then be able to perform refunds through SkipThePaper automatically.
