Payment Log
This feature is available to Administrators of Application Manager accounts only.
The payment log allows you to see the transaction status of processed application fees. To access the payment log first login to your account and click on the Payment Log Link:
You will be directed to a page with the following filter options:
- Date = date of transaction.
- +/- Days = If you don't know the exact date you can broaden the search range "around" the date you are looking for.
- App ID = The Application ID. Enter this if you know the application ID that you looking for.
To search by any of the above criteria, enter on (or more of them) and then click on the button.
Once you find your results you can click on the APP ID link next to the application to jump to the application page.
Please Note
Transactions that are not successful, will not have an associated application to view.
Transaction Response Messages
The following transaction messages may be shown:
- This transaction has been approved
- The credit card number is invalid
- This transaction has been declined
- The transaction has been declined because of an AVS (Address Verification Service) mismatch. The address provided does not match the billing address of the cardholder.
For failed transactions, you can tell the applicant why the application failed, but if declined you cannot tell them the exact reason why. They will need to contact their banking institution.