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Getting Started With OnlineRME

OnlineRME Help System

Getting Started With OnlineRME

Thank you for choosing OnlineRME to help you manage your communities onsite wastewater treatment systems, as well as your business!

This help page is dedicated to getting you started with setting up your account as well as providing you with some basic tips on how to enter reports.

You can click on any section below to jump forward in the document.

Sections

  1. Company ID

  2. Update/Modify your company information

  3. Setting your Preferences

  4. Adding additional Users

  5. Entering your first Septic Inspection Report

  6. Entering your first Pump Report

  7. Report Fees

  8. Other Items

 

IMPORTANT

State/County Specific Help Pages: 

  1. Virginia

    1. Obtaining your Contractor/Payer ID for Health Space.

  2. Washington

    1. Mason County

      1. Verifying Imported Septic Components.

 

Company ID

When you first get your account, you may need to give the county your company ID.  The company ID is contained within the start-up email you receive with your login information.  If you lose that email after you login, you can always find your company ID by:

  1. Login to your account.

  2. Click on My Account in the top right of the page: 

  3. image-20260219-212314.png

    You will be redirected to your company information page, which contains your company ID:

    image-20260219-212431.png

     

 

Update/Modify Company Information

  1. Click on My Account in the top right of the page: 

    image-20260219-212314.png

  2. You'll be directed to the Company Information Page.  If you need to update anything, do so here and then click the update button. More info.



Setting Preferences

  1. Click on My Account in the top right of the page: 

    image-20260219-212314.png

  2. Select the My Preferences link.

    image-20260219-212553.png

     

  3. Update the preferences you wish and save them.  More info.

Adding Additional Users

If your company has more than one user you will want to add user accounts for each person. To do so:

  1. Login to your account.

  2. Click on My Account in the top right of the page: 

    image-20260219-212314.png

  3. Click on the User Accounts link within the left-hand menu; Add the user information and click on the Add User Button:

    image-20260219-212645.png

Create an easy password for them. After you have created their account give them their username and password. They can log in and update the username and password once they have logged in by following these instructions.

 

 

 

Entering Inspection and/or Pump Reports

Entering inspection reports for the first time can be tricky; however, once you have gone through the process a couple of times, you'll probably find it fairly simple.  The first step that you will always go through is searching for a property. Once you have found a property you can set it up for reporting.  To review the property search function, follow this link.

 

Note:

If you can't find the property and are working within an OnlineRME managed environment( i.e. there is a regulatory authority), please contact them directly to add it. It may be addressed differently, or not in the system at all. You'll need them to enter the property for you. If you are located in a non-OnlineRME managed county, you may enter the property on your own by following the steps within this document.

 

 

Entering Septic System Inspections (Skip to Entering Pump Reports)

Once you find (or create) the property that you are looking to report on you will need to set it up for first-time septic system reporting.  To set up the property for reporting you must keep these things in mind:

  1. Verify and update if necessary the property information (make changes when necessary)

  2. Verify and update if necessary the contact information ( this is where the owner information goes)

  3. Update/Add the septic system components - follow this link for instructions. You can't complete an inspection report without adding the components.  An example setup for a sand filter to gravity may look like this:

    1. Panel: Control Panel - 1 pump

    2. Tank: Septic Tank 2 Compartment

    3. Tank: Pump Tank

    4. Pump: Effluent Pump (labeled "to sand filter")

    5. Media Filter: Sand Filter

    6. Pump Effluent Pump (labeled "to drainfield")

    7. Drainfield: Gravity