Unlock a Report

Once a contractor locks an inspection report of any type they can no longer edit it. In the event that a report is locked accidentally or an error is seen in the report by the reviewing entity it is possible for the associated regulatory entity to unlock the report.

If a request for an unlock is initiated by the service provider you will be shown a notice on your notification bar:

Click on the "unlock request link and then you will be directed to an unlock page:

To act on the request, click on the  icon and then either unlock it or deny it:

If you would like to unlock a report, not requested to be unlocked by the service provider:

When a report needs to be unlocked you will need to know the following information:

1. Report Type: The “report type” is for example: “OSS Inspection Report”
   
   
2. Report ID: The “Report ID” is represented on every inspection report, regardless of report type. It can be found on the bottom left side of the report page. Diagram 1 shows the report ID:
   
   
   Diagram 1
   
   

    

   NOTE:

   Only the “number” portion of the report id is used for unlocking the report. The example ID number in Diagram 1 would be: 118318

Unlocking the report:

1. Click on “My Account” :
    
   
   
2. Click on “Unlock a Report” in the menu:
    
   
   
3. Select the report type and enter the report ID:
    
   
   
4. Click the “unlock” button and the report will be unlocked.